Managed IT Services
Service is an area that sets VDI apart. We are committed as an organization to providing expert, responsive, and timely support. This includes being flexible in our scheduling and going out of our way in emergencies or to address unique challenges.
VDI can take responsibility for all or part of your IT services. With a staff highly trained and certified in Avaya, Nortel, Cisco, Microsoft, and other major vendors, we have extensive experience working in multi-vendor, multi-technology environments and handling converged networks. We can:
- Manage your IT infrastructure to reduce your costs of ownership, equipment upgrades, and staffing
- Insure that of your systems are functioning optimally and cut your risk for potentially costly repairs by catching problems early through our 24×7 monitoring
- Meet any customization or other unique needs that arise
Our managed service options include:
VDI Total Care
We become an extension of your business, giving you an IT department at a fraction of the cost, with a turn-key support system to make sure your phone system, cell phone, exchange, servers, websites, printers, and backups are working properly and are quickly restored to full functionality when incidents occur.
Partner hosting services
- Co-Location VDI provides offsite locations to house a redundant copy of your network on a different power system, which has its own backup, in case of a natural disaster.
If needed, we can host full MDF/IDF network, remote site/VDN, backup infrastructure, and mission critical application equipment. - Exchange We provide a redundant Exchange solution with a proven track record of continuity, managed by a team that knows current Exchange best practices and can transfer back to your onsite solution as soon as it is ready to function. We are also familiar with cell phone platforms and can integrate them with your Exchange servers.
- Backup We provide backup solutions with a proven track record, using archiving processes designed to fulfill requirements of best practice boards such as HIPPA and made user-friendly for onsite recovery.
- Managed Exchange Email Using our Exchange services, you can avoid the major expense and investment of time required to manage Exchange email.
- Remote Monitoring Services We can custom design a remote package geared to your specific needs, in coordination with your IT team or PDC. With instant alerts and notifications, we are able to respond to small problems before they become major issues. Our service also includes a preventative maintenance package geared toward preventing incidents before they happen.
- 24×7 HelpDesk VDI can provide complete, timely helpdesk services. Your employees call us when there are phone, server, workstation, or other IT related issues.
- Technical HelpDesk We make our experts available to help your IT department when issues arise.